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Analyst, Field Capacity Management

Burlington, Ontario, Canada

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Job Description:

At Cogeco, our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious.  We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.

The successful candidate will be responsible for the compilation and trend analysis of various sources of data to support Ontario and Québec operational units including field operations and distribution centers. The incumbent will also provide analytical support for corporate and departmental process improvement projects as both an individual contributor and/or project team member.


Job Responsibilities:

  • . Conducts multiple types of forecast for various lines of the business, projects and product launches for operational needs.
  • . Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
  • . Investigates ongoing and historical service and product issues and escalates accordingly.
  • . Develops, produces and communicates reports (operating performance, project status and activities, and ad hoc reports) to stakeholders.
  • . Provide accurate and detailed reporting on Departmental team metrics/KPIs.
  • . Lead and/or participate as a member of project teams, contribute to the development of the project plan. Ensure that project success metrics are established.
  • . Work closely with other operating groups to identify and resolve deep dive issues and opportunities.
  • . Support necessary change management and implementation of process improvements; manage communications and develop appropriate communication strategies and status updates relating to execution of projects and process improvements.
  • Performs other duties and projects as assigned.
  • . As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
  • . To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.

Job requirements:

● College diploma in Science, Statistics, Analytics, Computer Science or Mathematics or a combination of equivalent education and experience is required.  
● Minimum 5+ years ‘experience in workforce management,, capacity forecasting and planning, preferably in a field operations environment.
● Experience in the cable-telecommunications or related industry with a focus on business analytics preferred.
● Experience in field operations would be an asset
● Experience in workforce management, capacity forecasting and planning, preferably in a field operations environment
● Use of MS Excel application at an advanced level required
● Ability to build queries in SQL/BigQuery required.
● Ability to work independently, in a self-managing manner, yet flex to a collaborative team approach on specific tasks, is required.
● Must be detail oriented with demonstrated analytical, trending, troubleshooting, data visualization and problem solving skills.
● Time management and multitasking skills an asset
● General understanding of broadband, telecom, cable or Internet industries and networks is preferred.
● Excellent written and verbal communication skills, including the ability to facilitate group discussions.
● Monitors own work for quality.
● Fluent written and spoken English is a requirement.
● Fluent written and spoken French is an asset.