At Cogeco, our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.
In accordance with established procedures, policies and available tools, the incumbent has the ability to handle all incoming calls and OMNI contacts from all Cogeco systems in a timely and professional manner. Mandate is to maximize sales opportunities, resolve customer issues and ensure an optimal level of quality customer service, while also proactively seeking sales opportunities through outbound cold calling. As business needs are required, agents may be asked to cross train for additional skills to assist teams with back up if needed. The expectation of this position is agents are flexible and able to balance multiple skills at the same time maintaining their KPI expectations.