This site uses cookies to improve the user experience! Would you like to allow cookies?

Cookie Settings

Necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Performance & analytics cookies

These cookies help us understand and improve the use and performance of our services including what links visitors clicked on the most, and how they interact with the various areas and features on our website and apps.

Consumer
Business
Careers

Home
About Us
Perks and Benefits
Culture
Diversity
Join Our Team
fr

Visit our LinkedIn page

We're hiring a…
Conseiller(ère) juridique (temporaire - 12 mois)

Scam alert – please read to protect yourself.

SHOP

Internet
Television
Phone
Bundles and Promotions
Business Solutions
HOW TO BUY
Talk to an agent
Order online
Find a store
Contact us

MY COGECO

My Internet usage
Modify my TV channels
TV Guide
Webmail
Mobile TV apps
Pay my bill
Switch to online billing
Moving

SUPPORT

Internet FAQs
Television FAQs
Phone FAQs
Billing & account
Support
Outages
Accessiblity
Making a complaint
TV Subscription Summary

CORPORATE

About Us
Careers
Management Team
Press Releases
The Cogeco Family
YourTV

LEGAL LINKS

Privacy
Privacy Policy
Anti Spam commitment
Terms and conditions
Regulatory affairs
Fraudulent emails and webpages

Visit our LinkedIn page Visit our Facebook page Visit our Twitter page

© 2019. Cogeco Connexion | Sitemap

Show restrictions and legal information

Restrictions and legal information

Prices may vary by region and are subject to change. Taxes not included. Available where technology permits. Specific hardware and/or software platforms may be required for certain services. For personal and residential purposes only. A fee of $60 per technician visit for a standard installation and/or activation as well as applicable fees for any additional work may apply. Limited time promotion. A minimum commitment period corresponding to the promotion is required to benefit from the promotional prices. Pre-authorized debit or credit card payment and service bundling on a single invoice are required. Photos are for illustrative purposes only. SWITCH ON AMAZING is a registered trademark of Cogeco Connexion Inc. Cogeco Connexion has been recognized for the 9^th time in 11 years by the Service Quality Measurement (SQM) Group awards program.Based on overall capacity to concurrently deliver all services (Digital TV, Internet and Home Phone) to each customer, through a single network that combines optical fibre and coaxial cable.

Internet

Additional charges will apply for exceeding the monthly data transfer capacity (GB) allowed for each specific Cogeco Internet package. See details. Download and upload speeds can vary with Internet traffic, remote peers, the customer’s network configuration, the use of wireless equipment and other factors. See details. The customer is not authorized to exceed a reasonable limit, such as any usage that restricts or inhibits other users from using Cogeco services in an adequate manner, or creates an unusually large burden on the Cogeco network. The ULTRAFIBRE trademark and family of associated trademarks are owned by Cogeco Connexion Inc. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, tablets and wireless devices is available at a regular price of $5.99/month. See details. Wi-Fi hotspots provide free and unlimited Internet access to Cogeco subscribers and limited access to non-Cogeco subscribers. See details. This award for “Best protection in the World” has been given to F-Secure Internet Security in 2012 from AV-TEST, an independent corporation, in the general public category for their F-Secure Internet Security 2013 service. Cogeco Security service is an F-Secure Internet Security product. Visit av-test.org for details.

Television

Cogeco TV service requires the rental of a digital receiver with a subscription to at least the Basic Channels package. Channel availability may vary by region. TV packages and selected channels can only be modified once every 30 days. Additional fees may apply for some channels and some channels may count for many choices. The channel lists of the pre-selected packages cannot be modified. Requirements to watch 4K: (i) a 4K TV and 4K receiver, (ii) $10 monthly fee for access to available 4K channels (note that 4K is not available with all channels), and (iii) a subscription to the SD/HD channels corresponding to the 4K channels. Cogeco On Demand requires a subscription to the TV package containing the associated digital channels. TiVo service from Cogeco requires: (i) the rental of a TiVo receiver, (ii) an AC Wi-Fi modem, and (iii) a subscription to Cogeco Internet and a TV package. Each additional TV set combined with a TiVo PVR requires the rental of a TiVo Mini receiver. Installation charges may apply for additional outlets. Data traffic consumed between the TiVo boxes and the Internet to supply programming information counts towards customer’s Internet usage. Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. ^© 2018 TiVo Inc. All rights reserved. Patented. U.S. pat. nos. at www.tivo.com/patents. TiVo, the TiVo logo, One Pass, WishList, TiVo Central, the Thumbs Up logo and the Thumbs Down logo are registered trademarks of TiVo Inc. or its subsidiaries worldwide. A TiVo PVR is required to download and view TV recordings in and out of the home. An Internet connection is required to view live TV but not to view downloaded recordings. Viewing content is restricted to Canada, except for access to the program guide and downloaded recordings, which are not geographically restricted. Mobile TV Apps (including Cogeco TiVo App) require a subscription to a Cogeco TV package. Mobile TV Apps also require that such package be associated with the digital channels. For the Cogeco TiVo App, rental of a TiVo PVR is also required. A separate subscription to Netflix is required. Mobile TV apps, Netflix and the other apps in TiVo count towards customer’s Internet usage (except for the Cogeco TiVo App when using the Wi-Fi home network). Additional usage fees may apply if the customer exceeds the monthly data transfer capacity (GB) included in the package. Viewing content is restricted to Canada. Netflix is a registered trademark of Netflix, Inc. Rental of an HD receiver required.
Plex, the Plex Play logo and Plex Media Server are trademarks of Plex and used under license. YouTube is a trademark of Google Inc. iOS, iPad, iPhone, and iPod Touch are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Netflix is a registered trademark of Netflix, Inc.

Home phone

The Cogeco Home Phone service has been tested, and is compatible, with the most popular home alarm systems in Canada. Please refer to Cogeco’s General Terms and Conditions regarding Cogeco’s liability resulting from such a connection. Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged at the then current rate, per minute per country, applicable for the remainder of the month. See details. A fee of $0.95 per call for the use of the directory assistance (411) may apply, depending on the phone package.