At Cogeco, our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.
The successful candidate will be responsible to ensure excellence in service delivery through quality customer interactions, optimal agent performance with focus on Contact Centre Operational and customer satisfaction. Strong management skills with alternate channels such as field operations is mandatory. This includes ensuring excellence in operational efficiencies and overall quality measurement and monitoring of production, performance standards, training and development. This leader must thrive in a dynamic environment; having the ability to contribute to strategic goal setting and implementation. In addition, this leader must motivate others by example; demonstrating leadership attributes. Finally, the leader will have to align the 2 regional sites to create a one-team mindset for technical support operations.
Please kindly note that this position requires travelling 30% to 50% of the time.
Performance Management :
Coaching & Development:
Customer Satisfaction & Employee Morale:
Talent & Technology Together. Join us.
Diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.