At Cogeco, our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile, dedicated, problem solvers.
The Senior Manager of Vendor Partner Management is responsible for all activities related to the effective building and maintenance of relationships with external third-party partners/vendors/outsources providing technical support to call centre operations. The successful candidate will work with the technical support business unit to establish and monitor Vendor Scorecards as well as quantitative and qualitative performance measures as they relate to the contract terms of selected Service Level Agreements (SLA) for assigned vendors. The Senior Manager of Vendor Partner Management will work to facilitate regular business reviews (with assigned vendors) and discuss vendor performance reports, SLAs, deliverables, and compliance requirements as well as other contract expectations, relationship health and improvement plans, when necessary.
Talent & Technology Together. Join us.
Diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.